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FAQ's

What are your physical store hours?

Monday – Saturday: 11 AM – 7 PM HST
Sunday: 11 AM – 5 PM HST

Do you have a catalogue of all your product?

No, we do not. Our stock is continuously changing. The best thing to do is refer to our product updates blog and call the shop or check online for product availability.

I’d like to purchase an item that you have online, but you don’t have my size. Will that specific item be restocked?

No. All items are limited in size, style and color, however, the online shop and Kona St. store inventories are separate. Please feel free to check for product availability at both sales outlets.

Do you ship outside of the United States?

Yes, we ship almost anywhere in the world. Shipping cost, taxes, and/or custom fees are relative to the shipments destination.

What credit cards do you accept?

We accept all major credit and debit cards. Paypal is also available through the online shop.

What is your return / exchange policy?

Please refer to this link.

Is your site secure when I’m shopping?

Yes. We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All sensitive information is transmitted via Secure Server Layer (SSL) technology, and then encrypted into our payment gateway providers database.

I bought/received a gift card from your store, am I able to use this online?

Unfortunately we are not able to accept your gift card at this time. You can however use it to place a phone order at the shop. (808) 942-3100.

How can I track my package?

For all domestic orders, we ship through USPS. You will receive an e-mail confirming your order immediately after your order has been placed. Once your order has been processed through the USPS system, you will receive an second email notifying you with your tracking (or in most cases, confirmation) information.

Do you guys have an email newsletter, and if so where can I sign up for it?

Yes, we do have an e-mail newsletter. Please find the sign-up page in the sidebar navigation menu.

How do I find out my hat size?

Please refer to the "Sizing" link in the sidebar navigation menu.